Shipping Policy

Important Delivery Information

Standard Shipping is FREE and includes standard LTL curbside delivery only.
Inside Delivery (Ground Floor Only): $75
Appointment Delivery: $75
Please ensure someone is available to receive and inspect the shipment upon delivery.
Optional delivery services and additional carrier charges are not included in free standard shipping and may be billed to the customer.

Standard Freight Service

We offer free standard shipping via LTL curbside delivery.

The carrier’s responsibility ends at the curb, loading dock, driveway, or other accessible receiving area. Customers are responsible for moving products inside the building unless additional services are arranged prior to shipment.

Optional Delivery Services

The following services are available when requested before shipment:

Inside Delivery: $75
Appointment Delivery: $75

What Is Inside Delivery?

Inside Delivery is limited to moving the shipment into the first accessible ground-floor receiving area.

Inside Delivery does not include:

Room-of-choice delivery
Delivery to upper or lower floors
Stair carries
Elevator service
Installation or assembly
White Glove service
Removal of packaging materials

Delivery Requirements

To help ensure a smooth delivery experience, customers should make sure that:

The delivery location is open and accessible.
Someone is available to receive the shipment.
Delivery information and contact details are accurate and complete.
The delivery location is reasonably prepared to receive the shipment.

Customers should be prepared to receive and unload shipments within 30 minutes of carrier arrival.

Detention charges typically begin after 30 minutes and are generally billed at $75 per hour or portion thereof. Actual carrier charges may vary.

Additional Delivery Charges

Additional delivery fees may apply if:

Special delivery services are requested.
Delivery cannot be completed on the first attempt.
The shipment is refused.
Delivery information is incorrect or incomplete.
The delivery location has special access requirements.
Additional services are requested at the time of delivery.

Examples of additional carrier charges may include:

Re-delivery fees
Detention charges
Storage fees
Residential delivery fees
Limited access fees
Additional labor charges

Any applicable carrier charges may be billed to the customer.

Failed Deliveries & Refused Shipments

If delivery cannot be completed due to customer-related reasons, including customer unavailability, refusal of shipment, an inaccessible delivery location, undisclosed delivery requirements, or failure to schedule required appointments, any resulting re-delivery, storage, detention, return freight, or other carrier charges may be billed to the customer.

Refused shipments may also be subject to applicable restocking fees.

Shipment Inspection

Please inspect your shipment before signing the carrier’s Proof of Delivery (POD).

At the time of delivery, customers should check for:

Visible damage to the product, packaging, pallet, or crate
Missing items or shortages
Incorrect products or quantities

Any visible damage, shortage, or delivery discrepancy should be clearly noted on the POD before signing and reported to VITLIFE AMERICA LLC within 24 hours.

Signing the POD without noting visible damage may make it more difficult to file a freight damage claim with the carrier.

Hidden Damage (Damage Discovered After Delivery)

Any damage discovered after unpacking that was not visible at the time of delivery should be reported within 3 business days and no later than 5 business days after delivery.

Customers should:

Keep all original packaging.
Take photographs of the product, packaging, and damage.
Provide supporting information if requested.

Failure to retain original packaging may affect claim eligibility.

Please contact us as soon as possible so we can help determine the best solution.

Additional Charges After Shipment

Additional charges resulting from customer-requested services, delivery delays, failed delivery attempts, or inaccurate delivery information may be billed separately after shipment.