Terms of Service

1. Overview

This website is operated by VITLIFE AMERICA LLC. Throughout this website, “VITLIFE,” “we,” “us,” and “our” refer to VITLIFE AMERICA LLC.

These Terms of Service govern your use of our website and purchases from our online store. Please read them carefully before placing an order.

Our Shipping Policy, Return Policy, Warranty Policy, and Privacy Policy provide additional information applicable to your use of our services.

2. Website Use

You must be legally able to enter into a binding agreement to place an order. If you purchase on behalf of a business, you represent that you are authorized to act on its behalf.

You agree to provide accurate and complete information and to use this website only for lawful purposes. You may not misuse the website, interfere with its operation, attempt unauthorized access, or submit fraudulent orders.

3. Product Information

Please review the product description, dimensions, electrical requirements, installation requirements, and intended use before purchasing.

Customers are responsible for confirming that the selected product is suitable for the intended location, including available space, access routes, and required utilities.

Product photographs are for reference. Colors may appear differently depending on your screen, and accessories shown in photographs are included only when expressly stated in the product description.

We strive to keep product information accurate. If we identify a material error affecting your order, we will contact you to resolve it before fulfillment.

4. Prices and Payment

Unless otherwise stated, prices are displayed in U.S. dollars.

Applicable taxes and selected delivery service charges will be shown at checkout or disclosed before you agree to them. Additional carrier charges may apply as described in our Shipping Policy.

Prices and promotions may change for future purchases. We will not increase the agreed price of an existing order without your consent.

You agree to provide valid payment information and authorize charges for your purchase and any additional services you approve.

5. Orders and Availability

Orders are subject to product availability and payment verification. An automated order confirmation acknowledges receipt of your order and does not guarantee availability.

We may decline or cancel an order because of unavailable inventory, a material pricing or product information error, payment failure, or suspected fraud. If we cancel an order after payment has been collected, we will notify you and promptly refund the amount paid for the canceled items.

We will not substitute a materially different product without your consent.

6. Shipping and Delivery

Standard shipping is free and includes standard LTL curbside delivery only.

Standard delivery does not include moving products inside the building, installation, assembly, or removal of packaging.

The following optional services are available when arranged before shipment:

Inside Delivery — Ground Floor Only: $75
Appointment Delivery: $75

Inside Delivery is limited to the first accessible ground-floor receiving area. It does not include stair carries, elevator service, delivery to another floor, room-of-choice delivery, installation, assembly, or White Glove service.

Customers must provide accurate delivery information and ensure the receiving location is accessible and someone is available to receive the shipment.

Re-delivery, detention, storage, residential delivery, limited access, and other carrier charges may apply under the circumstances described in our Shipping Policy.

Please review our Shipping Policy for complete delivery requirements and charges.

7. Shipment Timing and Delays

Any stated shipment or delivery estimates will be communicated with your order. Carrier transit estimates may vary.

If we cannot ship within the stated time or the timeframe required by applicable law, we will notify you and provide the option to accept the revised shipment timing or cancel the unshipped order for a prompt refund, as required by law.

8. Shipment Inspection and Damage

Please inspect your shipment before signing the carrier’s Proof of Delivery (POD).

Clearly note visible damage, shortages, or incorrect items on the POD and report them to VITLIFE within 24 hours.

If damage is discovered after unpacking, contact us as soon as possible. Keep the original packaging and take photographs of the product, packaging, and damage to support review of the issue.

Please refer to our Shipping Policy for complete inspection and reporting instructions. These procedures do not limit rights that cannot be waived under applicable law.

9. Returns and Refunds

We accept returns only for verified product quality defects, subject to our Return Policy and applicable law.

We do not accept returns for non-quality-related reasons, including:

Change of mind or buyer’s remorse
Ordering the wrong model, size, or specifications
Products that do not fit the intended space
Products that are no longer needed
Dissatisfaction with features accurately described on the product page

All returns require prior authorization from VITLIFE. Do not ship a product back without receiving our approval and return instructions.

Reporting a quality issue does not automatically authorize a return or guarantee a refund. We will review the issue and determine the appropriate resolution under our Return Policy, applicable warranty, and applicable law.

Approved refunds will be issued to the original payment method.

For damaged shipments or incorrect items, please contact us promptly so we can resolve the issue.

10. Warranty and Product Service

Warranty coverage is governed by the applicable written VITLIFE Warranty Policy.

Please retain your proof of purchase, model number, and serial number for service requests. Installation, operation, and maintenance must follow the product instructions.

Nothing in these Terms replaces or reduces coverage expressly provided in our written warranty or rights available under applicable law.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Information you provide when ordering, requesting service, or contacting us must be accurate and current.

12. Intellectual Property

The content on this website, including text, photographs, graphics, logos, and product materials, is owned by VITLIFE or its licensors and is protected by applicable intellectual property laws.

You may use these materials to evaluate and use our products. Other reproduction, distribution, modification, or commercial use requires prior written permission, except where permitted by law.

13. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services for functions such as payment processing.

Third-party websites and services may have their own terms and privacy policies. We do not control the content or practices of independent third-party websites.

14. Website Availability and Responsibility

We make reasonable efforts to keep our website available and accurate, but temporary interruptions or technical errors may occur.

We remain responsible for our obligations under your purchase, our written policies, and applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

15. Changes to These Terms

We may update these Terms by posting a revised version on this website.

Updates apply prospectively. Unless otherwise required by law or agreed with you, the terms in effect when you placed your order will govern that purchase.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.