Return Policy

Returns for Quality Issues Only

At VITLIFE, we accept return requests only for products with verified defects in materials or workmanship.

Returns for non-quality-related reasons are not accepted, including:

Change of mind or buyer’s remorse
Ordering the wrong model, size, or specifications
Products that do not fit the intended space
Products that are no longer needed
Dissatisfaction with features accurately described on the product page

Please carefully review the product specifications, dimensions, and installation requirements before placing your order.

Report a Quality Issue

If you believe your product has a quality defect, please contact us with:

Your order number or proof of purchase
The product model and serial number
A description of the issue
Clear photographs or videos showing the issue, where applicable

Email: info@vitlifecommercial.com
Phone: 800-604-5402

We will review the information and determine the appropriate resolution under the applicable product warranty. Reporting a quality issue does not automatically authorize a return or guarantee a refund.

Return Authorization Required

All returns must be approved by VITLIFE before the product is shipped back.

If your return is approved, we will provide return instructions, including packaging and shipping arrangements. Please do not send products back without authorization.

Refunds

For approved returns, we will inspect the returned product and notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.

Shipping Damage or Incorrect Items

Please inspect your shipment upon delivery. If your product arrives damaged or you receive an incorrect item, contact us promptly so we can resolve the issue.

For shipment inspection requirements and damage-reporting timelines, please refer to our Shipping Policy.

Warranty Service

Products that require service may qualify for repair or replacement under our Warranty Policy. Warranty coverage does not automatically entitle the customer to a return or refund.